Refund policy

 

Returns, Refunds & Exchanges Policy

At KAiND, we are a small and growing company, and every pair of shoes is carefully handled to ensure quality, hygiene, and fairness for all our customers. As we continue to grow, we truly appreciate your understanding and support.

Returns & Refunds

At this stage of our journey, we are unable to offer returns or refunds. All purchases are considered final.

As a startup brand, this helps us:

• Maintain strict hygiene standards for children’s footwear
• Manage operations responsibly
• Keep our pricing fair and accessible

We hope to introduce more flexible options as the brand grows.

Size Exchanges (Available)

We are happy to offer free size exchanges if within 7 days of receiving your order, subject to stock availability on the same model.

To be eligible for an exchange:

• Shoes must be unworn, unused, and in original condition
• Shoes may be tried on indoors only, on a clean surface, to assess fit
• No signs of outdoor wear, damage, or washing
• Original packaging must be intact
• Proof of purchase is required

All items are inspected upon return. We reserve the right to decline an exchange if the above conditions are not met.

Sizing Information

Fit may vary slightly between styles. If your child is between sizes, has wider feet, or you’re unsure about sizing, we recommend choosing one size up.

If you need help before placing your order, feel free to reach out — we’re always happy to help based on our experience so far.

Additional Notes

Sale or promotional items are not eligible for exchange

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For queries or exchange-related topics, please contact us via email on info@kaindofficial.com.